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AT&T bundled 646,000 new subscribers in one quarter, and rivals should worry

AT&T bundled 646,000 new subscribers in one quarter, and rivals should worry

Photo: Pixabay

AT&T added 432,000 net new monthly wireless subscribers between April and June, blowing past Wall Street's estimate of 338,500, and the company did it by selling something simple: one bill for your phone and your home internet. The strategy is working fast enough that AT&T's stock jumped 5% Wednesday morning, and the company's rivals now face a choice about whether to match it.

The product at the center of this is OneConnect, launched in March. It bundles unlimited wireless service with home broadband into a single monthly subscription. AT&T has also rolled out what it calls Build-A-Plan options, letting customers mix and match rather than pay for a rigid tier they half-use. The pitch is straightforward: less complexity, lower price per service, one company to deal with.

Customers responded. Alongside the wireless additions, AT&T posted what it called record broadband additions: 367,000 new fiber internet subscribers and 279,000 new fixed wireless subscribers in the same quarter. Roughly 42.5% of homes already using AT&T's advanced internet service are now also subscribing to its wireless. That number matters because a household buying two services from the same company is far less likely to cancel either one.

Why this is bigger than one earnings report

The telecom industry has a problem it doesn't like to discuss openly: there are only so many Americans who don't already have a phone plan. The pool of genuinely new customers is almost exhausted. Every major carrier is effectively poaching from the others, which drives up marketing costs and keeps profit margins under pressure. AT&T's bundle strategy is a direct response to that reality. Instead of chasing new customers, it is making existing ones more expensive to lose.

The term for this is "convergence," and every major carrier in Europe has been doing it for years. A household that buys phone, home internet, and maybe TV from one provider rarely leaves, because the switching cost is too high. The bundle discount feels like a deal, and the hassle of unbundling three services at once is real. AT&T is betting that American consumers will respond the same way their European counterparts have.

The numbers suggest they are right, at least so far.

What this means if you're shopping for a plan

For consumers, the near-term effect is more competitive offers. When one carrier demonstrates that a bundle wins subscribers, the others are under pressure to match it. Verizon and T-Mobile are both selling their own versions of combined home and mobile packages. A market where all three major carriers are competing on bundle value is, on balance, better for anyone negotiating a phone contract this year.

The catch is lock-in. A deal that saves you $30 a month on paper can become a trap when prices rise at renewal, because leaving means disrupting two services instead of one. That's precisely the dynamic AT&T is designing for.

On the financial side, the quarter was solid without being spectacular. Total revenue came in at $31.6 billion, slightly below the $31.8 billion analysts expected. Adjusted earnings per share beat estimates at 65 cents versus the 59-cent consensus.

The revenue miss is worth noting. AT&T added subscribers faster than expected but didn't convert that into quite as much revenue as analysts projected. That could reflect the lower-priced entry plans doing the heavy lifting on subscriber growth. The company is buying loyalty with thinner margins now, betting that upsells and reduced churn pay off over time.

Whether that bet holds depends on how aggressively competitors respond, and how long customers stay once the introductory pricing ends.